Shipping policy

Shipping Policy

Welcome to our Forte Fi store! We’re excited to offer you a seamless shopping experience, no matter where you are in the world. Below you’ll find information regarding our shipping policies, delivery times, and any associated fees.

Processing Times

  • Order Processing: Orders are processed within 1-3 business days.
  • Business Days: Monday - Friday (excluding holidays).

Once your order is processed, we’ll send you a confirmation email with tracking information.

Domestic Shipping (UK)

  • Standard Shipping: Typically takes 2-4 business days.
  • Shipping Costs: Free shipping within the UK.

International Shipping

We’re pleased to offer international shipping to many countries worldwide, including European destinations.

  • Standard International Shipping: Delivery times vary by location but generally take between 3-14 business days.
  • Shipping Costs: Calculated at checkout based on location and selected service.

Duties, Taxes, and Customs Fees (European and International Orders)

All European and international orders may be subject to customs fees, duties, or taxes upon arrival in the destination country. These fees are determined by the customs authorities of the respective country and are the responsibility of the customer.

  • Responsibility for Duties & Taxes: The recipient of the package is responsible for paying any applicable duties, taxes, or customs fees at the time of delivery.
  • Calculation of Fees: Customs and import duties vary widely from country to country. Please contact your local customs office for more information on potential charges.
  • Refusal to Pay: If a package is refused upon delivery due to unpaid customs or import fees, it will be returned to us. In this case, we can issue a refund for the order, excluding original shipping charges and any additional return fees we may incur.

Delivery Delays

We aim to get your order to you as quickly as possible. However, delays may occur due to factors outside our control, such as customs processing times for international shipments or carrier delays.

Lost or Damaged Items

If your package arrives damaged or is lost in transit, please contact our customer service team on WhatsApp +447849698804 so we can assist you with a replacement or claim process.

Thank you for choosing Forte Fi store! We appreciate your business and are here to help with any questions regarding shipping.

If you have further questions about our shipping policies, don’t hesitate to reach out to our team at customersupport@fortefiyou.com or on WhatsApp +447849698804